Faq

Are your sizes Australian sizes?

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Yes they are made in Australian Sizes. Mens shirts are fairly true to size, Ladies shirts are a snug fit so if you want a bit of room we suggest ordering 1-2 sizes up. Pants and shorts are fairly true to size for both Men and Ladies

What payment methods do you accept?

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Zip Pay, After Pay, Paypal, Cheque, Cash, Direct Deposit, Visa, Amex & Mastercard via our webstore.

Are there any hidden fees?

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We are up front about all costs. We won't surprise you with any hidden fees

Can I provide my own design ?

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Yes you can, just email it to sales@fungear.com.au Please provide us with a master hi res version of your logo and design files in vector formats; EPS, AI, PDF. If you can provide us with these files you will save time and money on design costs. If you can't provide them we can redraw them, costs may apply.

Can you provide us with a sample?

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We can send you a sample of the fabric, but if you need a physical product you will need to order it via the cart.

How much does shipping cost?

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Freight inside Australia varies and it starts at $15 per order and Internationally $50 per order.

Do I get updates on my order?

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Once your order is placed you will receive an email with the order number and you will receive another email advising you a tracking number and who your item has been shipped with. If you want to find out anything about the status of your order please email us sales@fungear.com.au with the order number and query and we will respond same or next day.

Can I exchange my purchase if I order the wrong size or item?

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Yes you can. . However there maybe a restocking fee, plus freight to us and back to you needs to be covered by you. Anything customised or personalised, can not be exchanged or returned.

What is the process if I have a claim?

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Any claim must be made within 7 days, you must email photographic evidence of the packaging, the items included, weights and photos etc demonstrating your claim. We will review it internally and externally with transportation and let you know our findings asapWe reserve the right to reject any claim, should these requests not be met.

How Long Does Shipping Take?

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Depending on your location standard freight can take between 3-7 days. Unfortunately we can't control that as its shipped using 3rd parties. Please note these times are not pick and pack times, these can take between 1-7* days in addition to the above shipping times. * if in stock . If not in stock 7-14 days both exclude public holidays or Company closure times.

Are all the items in stock?

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Most items are in stock and we will usually be able to ship any order within 1-7 working days.Some items may need to be made, these items also would ship within 7-10 working days. Best to email sales@fungear.com.au and check if you are needing it for a special day or event.Excludes Public holidays and Company closure times

What fabric options are there?

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We have a wide range of fabrics, Cotton, Poly Cotton and Polyester. All are UPF50+, Wash N Wear and 100% Colour Fast.

Can I choose another colour?

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Yes we can make any of our items in any colour you want. That usually takes 1-2 weeks for delivery.

If I tell you the animal I want can you make me a design?

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Absolutely we can do that, the minimum order is one pce. Just send us an email and we will finalise a design within one day.

When are you closed for the holidays?

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We will be closed from 22/12/23 and will reopen on 28/12/23. Additionally, please note that we will be closed on 1/1/24. We wish all of you a Merry Christmas and a Happy New Year filled with health, happiness and prosperity.